FAQ
Common Questions and Answers:
Q: Do you take custom quilting orders?A: Yes, I would be happy to take customer quilts. Turn around time changes depending on season, generally 3-6 weeks is the turnaround time. Contact DeLoa@deloasquiltshop.com or call me at 269.767.2819.
Q: Where are the Super-Star Rulers?
A: Another manufacturer claims that our Super-Star Ruler is too similar to theirs. We decided to take it down until we figure out a long term solution. We have no idea when it may make a return. The video remains on YouTube for people looking for the demo instructions.
Q: What are petite & classic sizes, and which is right for my machine?
A: Our Appliguide tools and Clamshell tools come in two different sizes, because there is small differences between manufacturers.
- Petite: This size is used for all machines other than Gammill, which have a 1/4" foot (1/2" in diameter). Compatible machines include: APQS machines made in 2017 & after, A-1, Janome, Baby Lock, Bernina, Handi Quilter, Husqvarna, Innova, Juki, Martelli, Nolting, Pfaff, Prodigy, and Tin Lizzie.
- Classic: This size is used for all years of Gammill, and APQS machines made before 2017. These Machines use a foot that is slightly over 1/2" in diameter.
Q: How thick are your rulers, and do you make thicker rulers for machines that require 3/8" thick rulers?
A: Our standard ruler thickness is 1/4" thick acrylic. Also thicker 3/8" rulers can be made, but there is a $5 charge per tool for this service. The only way to order 3/8" rulers is to contact David at Sales@DeLoasQuiltShop.com and he can send you an invoice for payment.
Q: Do you wholesale to shops or to teachers doing resale?
A: Yes, please contact David at Sales@DeLoasQuiltShop.com for more information.
Q: Do you design and make custom rulers, stencils, or cutting templates?
A: Yes, my son David can help you out at Sales@DeLoasQuiltShop.com. He does not have any order size requirements so you many order as many or as few rulers as you like.
We also wholesale custom rulers for teachers and shops.
Just let us know what you are looking to do, sketches, drawings, or even a description is usually enough to get David started designing.
Q: Can your rulers be used at domestic sit down machines?
A: Yes, You will need a 1/4" (1/2" diameter) round ruler foot. We also suggest getting some grip tape to help keep your project from moving away on you.
Q: I just placed my order when should I expect it?
A: Typically orders are shipped out by 11am EST same or next business day Monday - Saturday. Sometimes there might be a delay due to shows, questions about an order, or other circumstances. Tracking information will be sent to you via email. Most orders are sent via Priority mail envelope.
Q: Do You ship internationally?
A: Yes! All orders must be placed via the website.
Q: What is the airspeed velocity of an unladen swallow?
A: 11 meters per second.